We welcome your feedback about our products and service.
Please take a moment to read some of the comments we have previously received from some of our many satisfied customers....
Just a quick thank you for the very prompt delivery of my order.
I placed an order for coasters on Sunday evening and they were delivered safe & sound on Wednesday morning. What more could I ask for....
"One of my worst fears was moving to a new home keeping my calabash vase in tact. All went well, the vase stood pride of place in view of visitors when a freak wind on a muggy day blew the vase off the window. I was devastated as it was a birthday gift from my mum when after a horrendous divorce, the children and I ventured to the isle of wight for our first ever holiday alone (parents were there but in a caravan whilst we camped) On the off chance I'd ever be able to replace my beautiful vase, I looked up alum bay glass, only to be surprised to find they had an online shop. I searched for my precious vase to no avail, so I thought. Contacting Jade in sheer desperation and sending pictures of my forlorn pieces of vase, I asked if there was any around. She told me she was able to get a new one made and after sending pictures and numerous emails, I received today, an almost identical vase. To say I'm in awe of the Alum Bay staff is an understatement. To the man or lady who made my vase with such care and to Jade and the packaging team, you are all angels and I am truly grateful for giving me back a treasured memory that showed me I do have the strength to survive a horrible divorce, that I am a good mum and that taking my children to the Isle of Wight was the best holiday experience we have ever had and our memories of that holiday are perfect. Thank you once again I'm so eternally grateful to you all."
"Found you through Google and ordered a glass cat for a friend having just visited the Isle of Wight for a weekend together. Absolutely delighted and amazed at the fantastic service, ordered Tuesday morning, received in the post Wednesdeay, perfectly packaged to withstand the journey. Brilliant service thank you very much, have advised my son to use the same service too."
"I visited the glassworks in April, and on another trip to Freshwater Bay last week thought that I would visit again, in order to buy Christmas presents. But I am disabled, and jibbed at the thought of getting myself to you... then I found your online site. I ordered four items on Sunday and they have arrived, wonderfully packed, only one postal day later. I am not only very grateful but am hugely impressed and will have no hesitation in buying from you again.
Thank you so much."
Rustington, Littlehampton, West Sussex
"Many thanks for the excellent service! I am very impressed and grateful for the speed of delivery. My sister, who was 70 today, has learning difficulties and her face when she opened the box and saw the beautiful glass cat was a picture! Thank you. In 1987, the year before she died, my mother visited the IOW with my other sister and her husband and as a thank you gift for them she bought an Alum Bay Glass lighthouse and needles ornament which still has pride of place in my sister's home and evokes many happy memories of that holiday. I note from the box that this is your 40th anniversary and wish you many more successful years of creating these beautiful items for people to treasure."
Once again thank you so much
Jeane Perry x
"To all at Alum Bay Glass especially Colin Green!!
Firstly let me apologise for the lateness of this email!! I really have no idea where the time has gone!!!
I just wanted to email you all and say a HUGE thank you for making my Grandparents birthday celebrations such a memorable day at the factory and the park. We all had a great day and we all love our purchases (especially me !!!!). All of the staff are such warm and welcoming people and in this day and age - its so nice to see these genuine traits in the tourism industry.
So once again and Massive thank you!! We'll be back soon I can promise you that!!"
"Just a short email to let you know that I have just received the replacement vase today and to let you know that I am moredelighted with this. I can't wait to go shopping to buy some flowers to showcase your ware.
May I say that it has been a very pleasant and welcome change to deal with such courteous and efficient a company and I would not hesitate to buy from you again and would also recommend your company as being very reliable and trustworthy. Thanks again."
"We have just received the glass sculpture that you very kindly sent to us. I would like to express our thanks for the professional and considerate way that you and your company have dealt with us throughout. We were only visiting friends on the Island for a few days when we stopped by your glassworks. Considering that the two guys doing the demonstrations must repeat their talks many many times over, they made it both interesting and informative. When we found a piece of sculpture in your shop we were very disappointed when your young lady cashier found that it was defective. We had been looking for something of that size, shape and colouration for months. We have to admit to some scepticism when your young lady offered to look out for a similar piece and contact us. Sadly, not all companies fulfil such promises nowadays.
You came up trumps! The sculpture that you sent us is, if anything, better than the one that we originally saw in your showroom. Well done to everyone at Alum Bay Glass, Many thanks."
Gerry and Jan Owen
"Totally in awe of the stunning Glass we saw while we visited the workshop on the Isle of Wight this June. Wonderful, friendly staff. Many thanks for the great day of Demonstrations and sales service. Everyone I purchased gifts for are truly delighted with their items. You really could not ask for a better place to visit."
"Ordered a piece of glass and received it the next day. Amazing value for something made in the UK".
"Thank you for sending me the beautiful blue perfume bottle with stopper. My friend was absolutely delighted with it. It arrived in perfect condition as it was so carefully packed".
"I purchased an Aegean Calabash vase-it catches the light beautifully and it gives me much pleasure".
"Just a very big thank you for sorting out my order. my parents who live on the island were really pleased with the vase and its great 40th wedding anniversary present for them. may thanks once again."
"Very pleased with the service, I ordered three pieces of glass on Monday as a present and they arrived first thing Tuesday morning.
They are a gift to show 'Best of British Crafts' so I'm extra-pleased with the service. plus they look marvellous in the spring sunshine."
"Very good,ordered 7pm 31st March received order 9.30am April 2nd. Great."
Mrs J Ford
"Alum Bay glass is fantastic. Me and my family go to the Isle of Wight every year, and every year i have to go the the needles just so i can get one of these marvellous pieces.
Now the online shop is brilliant i can get even more through out the year. FANTASTIC THANK YOU."
"Visited the Factory/shop yesterday and loved it. Brought a few bits and i am delighted with them. Will be looking to adding to my collection."
"Thanks for the lovely service, provided by happy and relaxed staff. My husband and I spent a long while marvelling at the skill of the craftsmen in the workshop, before buying three pieces from the gift shop. Each item by design, unique - and professionally gift wrapped."